Saturday, March 11, 2006

 

WASHINGTON MUTUAL LOST MY DEPOSIT

Following on the heels of denying my deposit on 2/16, Washington Mutual has sent me a letter stating that they have lost the checks I deposited via ATM on 2/3. According to the letter it is my responsibility to have replacement checks issued and I have until March 15. I just received the letter yesterday so they've only given me 3 business days to correct their error. Since one of the checks was my bf's paycheck, I highly doubt I'll be able to get a new check in 3 days. Here is my plan of attack:

1. Monday morning go to the bank and ask for an extension of the deadline.
2. Monday afternoon go to my mothers house and get a replacement check from her (one of the checks was my birthday check from her)
3. Monday morning my bf will let his boss and his payroll department know that they need to put a stop payment on the original check and issue a new one asap
4. Monday night, write a letter of complaint. I emailed a complaint to the bank last month when they refused my deposit, but the apology email I received in return had a definite scripted feel to it.I feel a handwritten letter will get more attention as it will stand out amongst all the emails. (sidenote: handwritten notes are such a rarity that there are actually companies that specialise in writing them for you)

I am also in a conundrum. I have been with this bank for 10 years and have had absolutely no problems at all until these two within the space of three weeks. Should I consider two problems in 10 years a good ratio and stay with them or should I switch banks? Switching banks is such a hassle, and I'm not sure a different bank would be any better and they might be worse.


3/23/05 Update
The replacement checks were deposited to my account on 3/13, the funds were supposed to be taken out of my account on 3/15. As of today the money is still in my account. If it sits there long enough without the bank taking it back, can I keep it?

4/18/05 Update
The money is still in my account even though I emailed the bank on 3/24. They said it would take 5 days to investigate and make an adjustment to my account.

5 Comments:

Blogger Seattle Simplicity said...

This is a frightening story for me. I exclusively use the ATM to deposit checks into my Wamu account. I'll be following your progress on this closely. Be sure to check out Dawn's Frugal for Life advice on writing complaint letters. It's a post she did last week and it's really good. Good luck.

3:20 PM  
Anonymous Aaron said...

I think WAMU is the most incompetent bank I've ever used. I switched from them about 3 years ago and I never looked back.
What did it was me moving and trying to change my address. I tried doing it with their online system, it registered but statements were still going to my old address. I tried calling them to change my address multiple times. Everytime, they said they would do it.
Finally, I went into a branch and ordered new checks and get my address changed.
My new checks came to my new address but my statements were still getting sent to my old address.
It was literally impossible to get my address changed.
I switched banks a week later.
I'm with Bank Of America right now and I'm really happy with them. I also have a lot of friends with Wells Fargo who are equally happy.
I would recommend either of them over WAMU any day.

3:41 PM  
Blogger Mike said...

Yikes. I just deposited 130$ there.... But so far I've had no issue.

I'm happy with Wamu for the most part... But if they did lose it I'd probably look elsewhere for a bank, though.

11:15 PM  
Anonymous Anonymous said...

Oh. My. That is horrible. I would be very angry. They LOST your checks? Demand things and show the angry! (to the manager, of course, not some poor underpaid teller.)

6:45 AM  
Anonymous Anonymous said...

Pssst...A really rude banker Wells Fargo made me cry. I now hate them.

6:46 AM  

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