A Little Splurge, but Great Customer Service
I also wanted to mention the excellent customer service I received from Netflix (inspired by Cathy at Chief Family Officer mentioning her experiences with customer service). When you sign up for Netflix you get a 14 day free trial. Well our 2nd movie received stopped playing halfway through. After I notified Netflix, they shipped out a replacement dvd before receiving the damaged one back which I thought that was pretty cool. I also emailed to ask if it was possible to have my free trial extended because of the damaged dvd, I was hoping for an extra day or two. They not only said okay, they gave me 10 extra days, so my 14-day free trial is now 24! Ask and ye shall receive, woo hoo!